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What some of our customers tell us about our service

Dear Protel,

We are extremely satisfied with Protel's service.

1) Our telephone bills have gone down markedly. We make a lot of long distance calls and we noticed the difference immediately.
2) Access is excellent. No problems at all from anywhere we've called or from any type of phone. This is especially true of those phone calls made while traveling or from airports. Also, those type of calls are much, much less expensive than any under a different service, perhaps one-fourth of some we've been charged.
3) If we have any questions, we get to talk to a real live human being who knows who we are and gives us personal attention! Without any hesitation, we would certainly recommend Protel to anyone.

J. A., Orange, California
Feb 10, 2001

Dear Protel,

We sure do love our new phone bills. About 1/3 of what we had been paying...... thank you.
GV, Plymouth, CA. December 2000

I've been using Protel as my long distance service for years now [Since 1998]. No problems to report -- it works great and saves me money. When other long distance services call, trying to convince me to switch, I just quote my rates. "Oh," they say, "we can't beat that." What more is there to say? Protel is the best!
FL, Santa Barbara, CA. January 7, 2001

Thank you, first of all, for the good service over the last couple of years that I have had my phone service through Protel. I'm grateful!
MD, Mountaintop Media, Auburn, CA. October 23, 2001

"It's a more than a pleasure being your customer ;) You guys are the greatest!

Take care, Matt"

"I trust you guys and you have always steered me right, so please let me know if there's any financial reason why I should not.

"Thanks again and I hope you're all doing well."

PT

MH of San Jose, CA: "Thank you. I always recommend you to friends because of your superior service."

Note written in long hand:

May 22, 2003

Protel Long Distance
1024 O Street
Rio Linda, CA 95673

To Those Who are Concerned:
I highly recommend Protel Long Distance. A family business headed by Lori A. Volz, President, assisted by husband, Gene Volz and daughter Tina. I call them "Trouble Shooters" for PowerNet Global Long Distance Carrier.

A team who work together with "Principles of Life" that seem to have been forgotten in the business world today.

The service they render is not only personal in contact, but are ready to go to the source of the problem, with prompt attention and the answer needed with full explanation. It is conscientiously carried on with courtesy, kindness, cheerfulness and are friendly.

                               God Bless them always,

                                      Sincerely,
                                          Anna Mamishian

Just wanted to drop you guys a note of thanks for the great service. I refer you to as many people as I can. A nice guy named D. W. is going to call regarding your great service.

Thanks again,

R V, Templeton, CA

Interesting stories about Protel service

While not actually testimonials, the following stories illustrate the level of personalized service that Protel provides its customers

One of our clients has a friend who made a call to Sri Lanka on his own phone using AT&T. He spoke for a billed 40 minutes; his bill was an astounding $300. We were not told what time of day he called, but the rate was $7.50/minute.

She invited the gentleman to use her phone to make another call to Sri Lanka with Protel Long Distance service. He spoke for 38 minutes this time: his charges as they appeared on our client's bill were $40.66. That call was made without the benefit of using PowerDial®. With the PowerDial rates in effect at that time, the same call would have been even less expensive: $28.12. With today's PowerDial rate, the call would have cost $18.62! With Protel, international calls are independent of the time of day.

You too can save on your international calls. You do not even have to use Protel as your default long distance carrier (but why wouldn't you?) because PowerDial is an independent stand-alone product which you can have installed on your telephone for FREE, with no fixed monthly charges. You are only billed when you use the service for the actual minutes you talked (billed in 6 second increments).

BV has a small business in Mt. Shasta, California. He became a Protel client in May, 1999. He received a telemarketing call in late 2000 stating that he would have better service with "the big company" and that he should switch to them and get reliable service for just about the same cost as he was currently paying with us. He called us to tell us he was dropping his service; we cautioned him that the rates would probably be much more expensive. In February, 2001 he called us and asked us to analyze his first bill. Comparison was difficult because the "the big company" bills in full minute increments; but we compared each call and estimated, based on the stated minutes for each call, the cost at our rates. He had a bill for those 85 calls of $66.56; our cost for the same calls, as close as we could estimate would have been $14.85! That's less than a quarter of the cost of the actual bill. The savings were actually more, because the savings with six second billing are about 12% (based on his average call duration of 3 minutes) and the taxes are based on the charges billed. Needless to say, BV became our customer again!

This is a funny story. On March 11, 2002, one of our clients called us to tell us this story. He had recommended our service to a friend (we'll call him "Al") of his, who in turn recommended us to one of his friends (we'll call him "Bob"). Bob saved so much money on his phone bill that he gave Al an antique clock in gratitude. Now that is impressive gratitude! But Al didn't give our client an antique clock. :-(

It is a real joy for us to be able to provide our customers with honest great rates and great service!

Page revised June 21, 2004

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