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It has come to our attention that a company providing telecommunication services which also uses the name "Protel" is working with a company called Encore Financial. Encore Financial offers its clients with a poor credit report a secure credit card. Once the information for the credit card is obtained, they are signed up for long distance service (even if they do not have a land-line phone!) for which they are charged $39.95 or $59.95 monthly with the charges deducted automatically from their checking account. We advise individuals who are dissatisfied with the policies of this company to contact the Attorney General of their state, the state Public Utilities Commission and the FCC (http://www.fcc.gov/cgb/complaints.html).

To learn how to deal with your complaint though the Better Business Buureau, click here.

If you want some strategies for dealing with companies which you feel have scammed you, click complaints.htm.

The company you have reached on this page is a home business, honest to a fault, and deeply regret that our good name is being sullied. Please look at who we are at http://www.protel-com.com/who.htm. We place integrity before profit and we work hard to earn your trust.

Page revised September 2, 2005

Copyright © 2005 Eugene Volz  All Rights Reserved.